Shipping & Returns
New Zealand Shipping
Our New Zealand shipping rates are:
- Standard courier delivery for orders $74.99 and under: $4
- Standard courier delivery for orders $75.00 and over: Free
- Courier delivery for orders including items marked as Heavy, such as telescopes and large books: $30
- Click and collect - Wellington only: Free
- For orders including items from multiple different locations (Space Place, Wellington Museum, Cable Car Museum), the shipping rate will be multiplied accordingly (e.g. if an order includes items from Space Place and Wellington Museum, standard courier delivery will be $8). Reaching our free shipping threshold of $75.00 will remove all shipping costs.
To determine shipping please begin the checkout process. Shipping costs are automatically determined based on the items in your cart and your delivery address. After entering your address, you can review your order with shipping charges added.
The Museums Wellington online store team operates during museum opening hours. Please allow up to three business days for your order to be processed.
Once your online order has been processed and collected by our courier, we will issue you with a tracking number so you can monitor your parcel’s journey.
If you selected Click and Collect, our team will be in touch to arrange collection from Wellington Museum, Cable Car Museum or Space Place at Carter Observatory, during opening hours. If, after attempts to reach you, you have not collected your order within 30 days we will refund your purchase and return the items to our inventory.
We will advise you by email if there is an expected delay, your order cannot be fulfilled or there are any issues with your order.
All orders are sent with NZ Couriers or PostHaste. For orders shipped within the North Island, please allow 2–3 business days for delivery. For orders delivering to rural addresses and the south island, please allow an extra business day for delivery. Orders placed around public holidays and other busy periods may take longer to be delivered.
For orders shipping outside of New Zealand, please refer to our International Shipping Information.
As of August 2022 we have temporarily disabled international shipping on our website due to the ongoing impact of COVID-19 on our courier partners.
We may still ship orders overseas on a case by case basis - please email us with the items and delivery address for a quote.
Goods supplied through the Store are purchased on a firm sale basis. Please choose carefully and check your order details before making payment. Returns will not be accepted for any change of mind purchase. If you receive an incorrect or faulty product, please immediately contact us prior to returning the item and we will arrange, as appropriate, either a goods exchange or a refund. Goods will not be accepted for return or refund without prior authorisation, and/or that are later than 30 days after you receive the goods. To assist with processing the return, please also return the original packaging. If your order is lost during delivery, we will send you a replacement (depending on product availability) once the maximum delivery time has expired. We ask that you contact your local mail centre before contacting us in case your order is being held. All replacement items for lost/damaged products will be shipped at our cost. Credit card refunds will be processed within 5 working days of our receipt of the goods, but may take longer than that to appear on your credit card statement. Please note that cheque refunds require a long processing time. If you cancel your order after it has been shipped, the above policy will apply. If you wish to query your final payment, please contact us.